My goal at Heylow is to make high quality clothing and accessories and deliver them at a fair price. We do our best to make sure we only use the highest quality materials and manufacturing techniques. Our products are produced in small batches or are made to order so that we waste as little as possible. We strive to minimize the harmful consequences inherent to manufacturing clothing. We constantly look for ways to reduce our harmful impact on the world while striving to deliver the highest quality products possible.
We design our products so that they will last a lifetime by using amazing materials and best-in-class production techniques. With that being said, no matter what we do, some products will fail before their time comes. If that happens email me at Patrick@WearHeylow.com and I will do my best to make it right.
The limited edition nature of some Heylow products may make it impossible for me to replace one if it is defective. Once our limited edition products sell out, many will never be made again. If that’s the case with a product you’ve ordered, I’ll work with you to find a mutually agreeable solution that works for everyone. To do that, I’ll need your help, kindness, generosity, and understanding.
If you have a problem that’s caused by poor craftsmanship or material defects, I’ll do what I can to make it right. If you notice a defect, let me know as soon as possible in order to give us the best opportunity to fix the problem.